Managing your products

This article explains how to add and edit the holidays that you sell on Much Better Adventures. 


Your holidays are sold as ‘Products’ which are created for you on request using your website and details you send us when you first join the site.

Please let us know when you’ve added new holidays so we can keep you profile up to date.

There is currently no way to add a new product from within Manager. To add a new product, simply email us and we’ll do it for you.

Everything to do with your products is entirely editable by you.

To access your products go to Manager and click ‘Products’.

Products

Then click ‘Edit’ on the products you want to make changes to

edit

You can then enter each field for your product to make changes

Screen Shot 2016-02-19 at 09.49.49

Don’t forget to click ‘Save’ at the bottom of every page that you make changes to and then ‘Preview’ when you’re done to make sure you’re happy with how it’s all being presented on the site.

Screen Shot 2016-02-19 at 09.52.08


If you have any questions about anything please send them to support@muchbetteradventures.com.

 

Adding Special Offers

This article outlines the process of adding Special Offers to display on your products. The best 5 offers are sent to our customers in a weekly curated email so it’s well worth adding your deals for the extra exposure. 


To access your pricing page, click ‘Your Products’ in Manager

Products

Followed by ‘Update Availability’

availability

This will take you to your pricing page

availability page

Click ‘Options’ on the right hand column and then click ‘Add Special Offer…’.

specialsInclude your text and new price and hit ‘Save’ at the bottom of the page.
Add specials


If you have any questions about anything please send them to support@muchbetteradventures.com.

 

Managing your Calendar

This article explains how to add and edit your pricing, availability and special offers to your products. 


1. Why is it important to keep my pricing and availability up to date? 

Keeping your availability up to date means you get more of the enquiries you want, and fewer of those you don’t.

Also, products that are more recently updated appear higher in our search results and this will drive you more enquiries.

2. Where can I update my availability data? 

Click ‘Your Products’ in Manager and then the ‘Update Availability’ link: Productsavailability

availability page

3. How do I update my availability? Can it be automatic?

If you use a booking management system that can distribute availability, contact support@muchbetteradventures.com and we will look to sync with it to save you the manual work. We are adding integrations with most widely used systems one after another.

Otherwise, you can quickly and easily update it manually. There are two ways you can do this.

a) If you’ve sold some spaces of a given period but still have some availability left, you can just update the Spaces Available column accordingly (ie. from 8 to 2 spaces left).

This will ensure you only get enquiries for that period from groups that are no more than 2 people.

spaces available

b) If you’ve sold the whole period, you can either change the Spaces Available column to 0 or click ‘Options’ and ‘Mark Full’.

mark as full

4. How do I add new pricing and availability periods? 

At the bottom of your product’s availability page, you’ll see the option to ‘Add a period’.

Add a new period

This will create a new line which automatically follows on from the previous period. Select the start date for a new period by clicking the start date and using the calendar.

Screen Shot 2016-02-15 at 14.08.06

Then click the end date for the new period.

Screen Shot 2016-02-15 at 14.08.19You can then update the price for the new period.

Screen Shot 2016-02-15 at 14.08.28
Keep clicking ‘Add a period’ to add multiple new periods.  

5. I have a lot of products, can I bulk upload my pricing details? 

Not yet but we’re working on that. In the meantime, you can send your pricing spreadsheets to support@muchbetteradventures.com and we’ll load them in for you to edit from there.

6. Can I set a minimum group size for enquiries that I receive? 

Yes. Click ‘Options’ and set the minimum group size to whatever number you want. You won’t get any enquiries for any groups below this.

Min size

7. Can I allow for shorter stays in and around our set periods? 

Yes. You can turn this on and off for certain periods by clicking the Allow Shorter Stays under ‘Options’.

short stays

 

8. Can I change what’s shown as ‘Included’ and ‘Optional Extras’ in my product prices? 

Yes. This can be done below the group size section under Services and Inclusions. Just tick the boxes that apply and hit save. If there are any services not included please let us know and we’ll add them in.

Screen Shot 2016-02-15 at 18.06.29


If you have any questions about anything please send them to support@muchbetteradventures.com

The Customer Journey

This article breaks down the process a customer will go through from landing on our site to making a direct enquiry, receiving and reviewing your offer and booking with you. 


First, the customer enters their basic criteria to search for matches:

Much Better Adventures home page

The customer can then add additional criteria to filter their results:Search results

From the search results, customers can save matching products to a shortlist by clicking the red heart:

Shortlist on Much Better Adventures

They can make a direct enquiry from the search results:

Enquiry filled in

They can also click into your product to read more information and make an enquiry from there.

Click ‘Preview’ on your Products page in Manager to see how they appear to customers.

Product example

On the product page, they can check your pricing and availability for all weeks of the year.

Click ‘Update Availability’ on your Products page in Manager to make sure your pricing and availability data are accurate.

Dates and pricing

Customers can read about you and your business in the product.

You can add and update your company description and owner bio from the Company tab in Manager.

Once the customer has submitted their enquiry, you will receive an email notification immediately, like this:

Direct Enquiry received

Click ‘Reply or Decline Now’ and you’ll be taken to the enquiry in your Inbox in Manager, where you can send the customer a bespoke quote and message.

Please do not ‘reply’ to this email, making an offer to customers can only be done via the site.

Quote page

If you can’t help a customer, please click ‘Decline…’ and leave a reason if you can.

Declining

Your reason for declining will be passed on to the customer. If a reason is not given a customer will receive an email like this:

Screen Shot 2016-02-11 at 12.44.24

If you can help, click ‘Create Quote’ and confirm the product to offer the customer:
Quoting

Confirm the date and add the price breakdown.

You can add multiple lines to your quote to make it’s clear what’s included.

We do the sums for you automagically:
Screen Shot 2016-02-19 at 16.59.06

You then add your personalised message and submit it to the customer:

Messaging

We notify the customer immediately with your quote and message with a link to view your product and company details on the site.

You can offer more than one product to a customer by clicking ‘Create another quote’ once you’ve submitted your first one. Add a second quote

Customers can then reply to you via the site or from within their email inbox:

The offer

Likewise, you can then respond to customers via the site or from your inbox:

Inbox replies
Customers can compare your offers with others they’ve received in one place:

Offers

When the customer wants to book with you, they can do this on the site by clicking ‘Book Offer’ on your thread:

Screen Shot 2016-02-11 at 13.03.23

When a customer sends a booking request, you will get an email notification immediately with a link to ‘Accept or Decline’ on the site:

Screen Shot 2016-02-11 at 13.12.52

When you ‘Accept or Decline’ the request you have the option to leave the customer a message regarding the next steps to confirm their booking:

Screen Shot 2016-02-11 at 13.18.26

When you accept the offer, the customer is notified immediately:

booking accepted

You are sent the customers contact details to get in touch to take payment direct:

Accepting bookings

We will then issue a commission invoice. Payment will be due within 14 days of accepting the booking. Full details on these terms can be read here.


If you have any questions about anything please send them to support@muchbetteradventures.com.

Direct Enquiries generate 5x more bookings

Hopefully, you’ll have noticed more Direct Enquiries hitting your inbox recently.

We’ve just done some number-crunching and discovered that customers who make Direct Enquiries are 5x more likely to book versus those making General Enquiries. Good news.

What is a Direct Enquiry? 

A Direct Enquiry is sent to you from a customer that has filtered through the browsable part of our site and specifically picked out your product as a good match.

Direct enquiries on MBA

They are expecting a reply in the form of a quote or a decline within 24hrs.

What does this mean for General Enquiries?

Thanks to the positive start to life for Direct Enquiries, we’ll soon be running more experiments and driving more traffic towards our search results to generate more.

While we work on that, you should expect to receive fewer General Enquiries from us (and hopefully more Direct).

How can you get more Direct Enquiries?

We’re constantly honing our search algorithms to make sure our customers see the products they’re most likely to enquire against AND are most likely to respond to their enquiry up at the top.

As well as the usual attribute filters (location, price, availability, facilities and so on), we take into account business traits such as;

  • speed of response,
  • number of bookings,
  • number of previous enquiries,
  • freshness of availability data, and so on. 

This list is not exhaustive but gives a good idea how you might get your products higher up the results list. 

If there are any bookings not in the system be sure to email us about them so we can improve your score and product ranking.

Note: negative points are added when you don’t reply to Direct Enquiries, so if you can’t help a customer please always remember to click ‘Decline’ when you can’t help.

Screen Shot 2016-02-10 at 17.33.42

Also, as they are in the shop window, please also make sure your Products are looking their very best with the latest HD photos, availability and special offers in place for this and next season.

As ever, if you have any questions or suggestions about any of this just email us at support@muchbetteradventures.com.

Donate your old ski jackets – #WrapUpLondon is back!

Have you got a ski jacket at the back of your cupboard that’s gathering dust? Are you treating yourself to a new one for your ski trip this year, leaving a spare?

Wrap Up London want to take them off your hands for a good cause.

Going into it’s fifth year, the volunteer-run campaign is asking the good people of London to dig out their pre-loved coats and jackets to be distributed to homeless shelters, refugee centres, women’s refuges and other great charities across the UK.

If you want to free up some cupboard space and do something good this winter, make your way to a coat collection point at the following tube stations during your morning commute (7am-11am) between the dates November 11-13:

  • King’s Cross
  • Victoria
  • Charing Cross
  • London Bridge
  • Liverpool Street
  • Canary Wharf
  • Highbury & Islington
  • Euston

Look out for the wonderful volunteers at your closest tube, let’s #WrapUpLondon!

More information on this great cause can be found here.

Much Better Adventures joins Seedcamp

We’re excited to announce our adoption into the illustrious Seedcamp family.


Seedcamp is Europe’s leading pre-seed and seed stage Acceleration Fund. It backs ‘ambitious founders from around the world and helps them build billion-dollar global companies’.

Seedcamp is supporting Much Better Adventures’ mission to make it easier to book with the best local and independent specialists, putting us in front of the best network of investors, mentors in Europe, USA and beyond.

Much Better Alex pitching at Seedcamp

We’re joining a selected group of fantastic startups on a mission to become the next big things in Europe:

Seedcamp teams including Much Better Adventures

Onwards and upwards!

We’re Hiring! Join our Ski Team

Update: Role is now filled. Get in touch by email with your CV to be considered for future opportunities.  


We’re looking for some fresh friendly faces to join our growing ski team as customer experience managers.


This is an exciting opportunity to join a fast growing and award-winning travel tech startup en route to becoming the global marketplace for booking specialist holidays and experiences.

We’re currently focusing on ski holidays and have doubled our bookings year on year, with your hands on deck we’ll grow even faster.

We believe there are some things in life that you simply don’t buy ‘off the shelf’. A ski holiday is one of those things. Each and every group that comes to us has their own unique requirements, preferences and quirks. By combining our clever-clogs matching algorithms with human intuition we get our groups gliding through the booking process and onto the slopes. Don’t just take our word for it!

We’re passionate about making it easier to book tailor-made adventure holidays, whilst helping micro-entrepreneurs around the world make a great living doing what they love.

If that resonates with you, please get in touch.


The ideal candidate:

  • You are competitive, sales driven and thrive on a target based environment.
  • You get the ins and outs of booking a ski holiday.
  • You love talking about skiing and/or snowboarding.
  • You have spent time in ski resorts across the Alps.
  • You have plenty of sales experience.
  • You crave an entrepreneurial environment.
  • You’re positive and assertive.
  • You’re proactive and not afraid to pick up the phone.
  • When you do pick up the phone, you don’t go all weird.
  • You think life’s far too short to wear ties.

The responsibilities:

  • Providing first class support to ski groups who are using our platform to gather quotes for their holiday.
  • Ensuring guests have all the information they need to make the right decision for their group.
  • Hunting down sales and get those bookings across the line.
  • Taking all the pain and suffering out of booking a ski holiday.
  • Contacting and reaching a partnership agreement with new holiday providers. The harder they are to find the better.
  • Maintaining our #1 spot on TrustPilot for great customer service.

The pay:

Base salary plus generous and uncapped sales commissions. Uncapped so the more sales you facilitate, the more you take home.

The perks:

  • Trips to experience and review our lovely ski chalets.
  • Work with a small entrepreneurial team in an environment where great ideas are actively encouraged
  • Attend startup socials and industry events.
  • Opportunities to learn about all areas of growing a business.
  • High earning potential and performance-based bonuses.

Location:

Working with our founding team in London town.

Much Better HQ


Apply:

Please email bee@muchbetteradventures.com and let us know why you’d be great. Following a phone call, we’ll arrange interviews with selected applicants in London.

We’re Hiring! Supply Growth Manager

Update: Role is now filled. Get in touch by email with your CV to be considered for future opportunities.  


We’re seeking someone to help us scale into new destinations and significantly grow the number of independent suppliers we work with.


We’re a fast-growing and award-winning travel tech startup en route to becoming the global marketplace for booking specialist holidays and experiences with awesome local hosts.

We’re passionate about making it easier to book tailor-made, unique experiences (don’t just take our word for it!), whilst helping micro-entrepreneurs around the world make a great living doing what they love.

We’re quickly expanding into loads of new destinations and markets.  We’d want you to bring those oft hard-to-find, local specialists onto the platform for our customers to book with.

If this is a challenge that resonates with you, please get in touch.

Key role and responsibilities:

This is a challenging and multi-faceted role requiring marketing, sales, business development and partnership building skills. Would suit someone creative, tenacious and ambitious.

  • Developing scalable strategies and strategic partnerships to increase supply in new destinations
  • Managing the on boarding process for these new suppliers
  • Supporting new and existing hosts to perform well on our platform

The ideal person:

  • Creative, energetic and systematic
  • Ready to get your hands dirty
  • Self-motivated, highly ambitious, good organizational skills, detail-oriented, multi-task and smash targets
  • Ability to connect with small local vendors and quickly build relationships
  • Passion for travel and adventure

The perks:

  • Competitive salary with performance-based bonuses
  • Work with a fast-growing entrepreneurial team in an environment where great ideas are actively encouraged
  • Flexible working environment
  • Trips to meet and review our amazing suppliers

Location:

Working with our founding team in London (Oxford Circus). We will also consider remote workers.

Starting:

ASAP

Apply:

Please email sam@muchbetteradventures.com with your CV/LinkedIn profile and a quick bit on why you’d be great.

We’re hiring! Digital Marketing Lead

Update: Role is now filled. Get in touch by email with your CV to be considered for future opportunities.  


Talented, creative and hungry digital marketer? Love nothing more than to take the glory for scaling a travel marketplace? Apply within!


We are looking for great people to join a fast-growing and award-winning travel tech startup en route to becoming the global marketplace for booking specialist holidays and experiences with awesome local hosts.

We’re passionate about making it easier to book tailor-made, unique experiences (don’t just take our word for it!), whilst helping micro-entrepreneurs around the world make a great living doing what they love.

If that resonates with you, please get in touch.


Key role and responsibilities:

  • First dedicated full time marketer to join us in house
  • Take the lead on strategy, team building  and delivery across key channels – be it social, email, PPC, SEM, SEO, PR, affiliate, content marketing or anything else you think of.
  • Generally spear head innovative (or just simple and successful) ways to drive growth.

The ideal person:

  • Data-driven and growth hacky (excuse the term) 🙂
  • Successfully led the marketing for a digital/eCommerce/marketplace start up
  • Self-motivated, highly ambitious, good organizational skills, detail-oriented, ability to prioritize, multi-task and meet deadlines
  • A bit of basic design / coding experience wouldn’t go amiss
  • Passion for travel, adventure and start up life!

The perks:

  • Competitive salary with performance-based bonuses
  • Work with a fast-growing entrepreneurial team in an environment where great ideas are actively encouraged
  • Flexible working environment
  • Trips to experience and review our amazing suppliers

Location:

Working with our founding team in London (Oxford Circus). We will consider remote workers.

Starting:

ASAP

Apply: 

Please email sam@muchbetteradventures.com with your CV/LinkedIn profile and a quick bit on why you’d be great.

No agencies please.