Much Better Jobs: Copy Writer/Editor

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Who are we?

Much Better Adventures was born in 2012 from a rickety chalet in the Alps, on a mission to power your adventures, support local businesses and protect the planet’s most inspiring natural environments.

We’re creating the world’s best platform for the simple discovery and booking of active holidays and experiences, delivered by a community of locally and independently owned businesses in the world’s adventure hot-spots.

Local businesses are the secret to all the best trips – they are bursting with inside knowledge and a passion for sharing their favourite spots to ride, climb, surf or ski.

Even better, growing the local adventure economy creates a virtuous circle, with local communities incentivised to protect the amazing environments which attracted these visitors in the first place.

Fast forward to June 2017 and 90,000 nights of adventure have been booked, with customers all leaving 5 star reviews. We are now expanding our range of trekking, kayaking and adventure based trips to the world’s wildest places.

What’s the Challenge?

High quality content is central to our mission. To create a super pleasurable booking experience, every trip we sell needs to be carefully written up using a consistent format and expert attention to detail.

As the number of local suppliers and volume of trips we offer expands, so to does our need for reliable writers to help us edit and load these trips to make them available to customers.

That’s where you come in 🙂

If you’re interested in the role, please check out the full job description and apply via Upwork following this link

Escaped – Much Better Adventures’ all-new magazine

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Ta da! We’ve published an awesome little adventure mag.

Escaped is packed with our favourite bitesized adventures to get out of the city and into the best of the great outdoors.

Volume one features Morocco’s Mt. Toubkal, the Norwegian Fjords, Slovakia’s High Tatras and Bosnia’s Zupa Valley.

We also interview a legendary Swedish wolf tracker and get deep about ‘Friluftsliv’, a traditional Scandinavian concept and why it matters today.

It is a joy to put together and we’ll be releasing new volumes every sometimes.

Look out for it at places we like around London.

Want a free copy of the first edition sent out to you? Let us know by emailing escaped@muchbetteradventures.com and we’ll get Pat and his cat on the case.

Enjoy.

How do I add a special offer?

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To add a special offer on Much Better Adventures;

  1. Head to Manager > Products > Pricing.
  2. Select the product with the special offer and go into the Pricing section.
  3. Enter a very clear description of the value of the offer and ‘Mark’ it as a special offer.
  4. Hit save.

Your special offer will now appear on your product, in the search results, and in our weekly deals newsletter if selected.

How do I update my Pricing and Availability?

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This article walks you through making edits to your prices and availability following the recent updates to price and availability on the site.


Pricing

How do I add/edit my weekly pricing? 

In Manager head to your Products and then scroll down to the Pricing tab.

Pricing

You can confirm the pricing for the products Service & Inclusions by following the link at the top of the page.

Extras

To add a new price period, click the ‘+Add Row’ button on the bottom left.

Add row

Then select the start and end period, add a description if there’s anything to highlight to the usual service for that period, confirm the option and price and hit ‘Save Period’.

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Keep adding more periods until you have finished the sequence of dates you wish to sell.

Dates


How do I add/edit child pricing rules?

In your products weekly pricing section, click ‘Pricing Settings’.

Settings

Here you can enable, add and edit all your pricing rules for all your price periods on sale.

Pricing

How do I add Seasonal Pricing?

Scroll down on your products pricing page and you’ll find the Seasonal Pricing section.

Seasonal

Here, click ‘+Add Row’ and then enter the periods and pricing rules on sale and hit ‘Save Period’.

Seasons


Availability

How do I update my availability? 

In Manager head to your Products and then click ‘Update Availability’ on the product you want to edit.

Edit

On the calendar, click the first and last date of the period you’d like to update, it will appear green, then change the number of spaces left then hit Save.

availability


We hope that helps. Do you have a top tip or suggestion for us that would help you? Email support@muchbetteradventures.com or pop it in comments below 🙂

Updates to Price and Availability

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You may have noticed some improvements to Manager this week.

It’s all part of improving our service and being able to efficiently process bookings and payments online, making life much easier for both you and customers.

Here are the key improvements to managing your Pricing and Availability in Manager:

Pricing

You can now:

  • Display pricing for all your optional extras. e.g. transfers, lift passes, kit hire, lessons or anything else you offer as a concierge service. 
  • Set Non-Weekly Periods, e.g. weekends.
  • Set multiple prices for individual and sole occupancy bookings for various packages. e.g. Adult/Private Group; Full Board, Half Board, Self-Catered, B&B or Package.
  • Describe any unique pricing information for a period, special offer or not.
  • Apply Seasonal Price Periods if you set your prices by season, e.g. Low/Mid/High season nights/weeks cost £X.
  • Compare all your Past and Future price periods.
  • Validate all your pricing tiers and periods with our new Price Check tool.
  • Set discounts for child prices as a %, e.g.Infant Prices (0-4), Teen Prices (12-17) and Child Prices (4-12). 
  • Set a Single Occupancy Supplement as %.
  • Set Group Discounts as a % based on group sizes. e.g. % discount if groups over X.

Availability

You can now:

  • Set a period as unavailable when you accept a booking, in one click.
  • Manage everything on a new, much simpler, faster calendar.
  • Save all your edits automagically.
  • Undo any changes since your last save, in one click.

We hope that helps. Do you have a top tip or suggestion for us that would help you? Email support@muchbetteradventures.com or pop it in comments below 🙂

9 Mini-Adventures to Supersize Your Weekends

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If you, like us, want more adventure in your life and a much better answer to “how was your weekend?” when you get back to the grind on Monday morning, you’re in the right place.

This handcrafted series of nine unique mini adventures, all run by awesome local hosts, take out all the complex planning usually required to maximise your time away. All you need to do is book your flights, turn up and be epic.

All of these trips may be booked as a private group for you and your mates, or you can join other like-minded weekenders on our pre-set dates.

1. Kayak and Wildcamp under the stars in the Norwegian Fjords. 1/2 day off work, from just £325pp. 

Kayak the Norwegian Fjords
Two days of kayaking and campfires on stunning fjords, only 1/2 day off work.

This weekend trip will be one to boast about. Put yourself in the heart of the stunning Nærøyfjord, a UNESCO World Heritage Site. Access little visited areas of the fjord only accessible by kayak, and enjoy a night under the stars around a campfire.

2. Sea Kayaking & Wild Camping in Sweden’s Archipelago. 2 days off work, from just £499pp. 

Sea Kayak Sweden
Three nights of self-guided adventure among your pick of 6000 beautiful islands, two days off work.

Step off the plane with your hand luggage, and into the wild freedom of the Swedish Archipelago. This trip is for those wanting to REALLY escape the 9-5. Your expert local contact handle all the logistics and equipment you will ever need for cooking, navigating, sleeping and exploring this magical place.

3. Climb Mt. Toubkal and Explore Marrakech. 2 days off work, from just £249pp.

Climb Mt. Toubkal
Climb Mt. Toubkal and discover Marrakech in this truly epic 3 night weekend.

This weekend trip will be one to remember. Mt. Toubkal is the highest mountain in the Atlas range and is on the bucket list of many! You’ll spend a night in a mountain hut at 3200m, and 2 nights in a beautiful riad. There’s plenty of time to explore Marrakech, famed for it’s bustling souks and UNESCO heritage market square before and after your trek.

4. Raft and Canyon on Montenegro’s Wild Rivers. 2 days off work, from just £275pp.

Throw yourself into the unspoilt beauty of Montenegro, just two days off work.
Throw yourself into the unspoilt beauty of Montenegro, just two days off work.

This weekend trip will have you exploring, rafting and canyoning amongst some of the most special scenery on planet earth.Beautiful, little visited Montengro borders Croatia and Bosnia-Herzegovina, and is home to one of the most pristine environments in Europe – the UNESCO world heritage site of the Tara river canyon.

5. Via Ferrata Climbing in the Dolomites. 1.5 days off work from just £625pp. 

Climb the airy ridge walk at the beginning of the WW1 tunnels.
Climb the airy ridge walk at the beginning of the WW1 tunnels.

Climb war-time ladders and walkways on the cliff faces of the mighty Dolomites to reach spellbinding views that very few ever have. This weekend guarantees to push thoughts of work to the back of your mind as you tackle some of the most beautiful Via Ferrata in the Dolomites, and take in the sunrise and sunset from your mountain refuges.

6. Mountain Bike Finale Ligure, Italy. 1/2 day off work, from just £425pp. 

MTB in Italy
Mountain Bike Finale Ligure, Italy

Escape the British drizzle and head to Finale Ligure for an epic weekend riding some of Europe’s most scenic trails. With awesome runs ending on the Mediterranean coast and year round sun this place is on every rider’s bucket list. The final round of the Enduro World Series visits here every year and for very good reason. Finale’s flowing trails, spectacular views and rugged landscape make for amazing riding.

8. Road bike the very best of Mallorca. 1 day off work, from just £735pp.

Tick off Mallorca in an amazing weekend on wheels.
Ride the very best of Mallorca in a weekend.

Fancy a change from the same old Sunday club run? On this epic weekend, you’ll experience everything Mallorca can throw at you on two wheels. Escape to Mallorca for the weekend and immerse yourself into everything the island has to offer on this amazing long weekend. Everything is taken care of for you, from top-of-the-range bike hire, on-the-road vehicle support and mechanical assistance, to bag transfers and amazing overnight accommodation. Simply hop on a plane and you’re good to go!

9. Learn to Surf or perfect your skills in Lagos, Portugal. Only 1 day off work, from just £165pp. 

Learn to surf, or perfect your skills in sunny Portugal.
Learn to surf, or perfect your skills in sunny Portugal.

Spend your weekend surfing world class breaks and hanging out in beautiful Lagos. Just a short flight from the dreary UK weather lies a slice of surfers paradise; Portugal. A regular stop on the World Surf League tour and home to some of the best waves in Europe this trip is not one to miss! If you’re polishing up on your surf skills or trying for the first time (you’ll be standing before you know it), the balmy Portuguese weather means you’ll be sunning and surfing. Return home having perfected your trim (and tan).

So pick your favourite of the bunch, book it, and head back to the office with a smug look on your face, a pocket full of amazing photos, and the feeling you’ve had a much longer, much-needed mini-break in the great outdoors.

Things we heard at The Bike Show

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Sam, Guy, Aidan and Rory downed tools and headed to The London Bike Show recently.  We wanted to get a sense of what sort of cycling holidays people did and what they wanted to do in the future. 

We were armed with a few key questions but didn’t just survey people. Instead, we had proper open-ended chats, learning what people enjoyed the most from their recent trips and what they struggled with when booking them.

Should it help with your own sales and marketing, we thought we’d share some of the things we heard:

On Destinations:

“Mallorca’s very much on my bucket list”

“Mallorca is the place I’ve enjoyed the most”

“I want to ride in more off-beat destinations, but I’m not sure how…”

“I’d want to know good the cycling infrastructure is before riding anywhere new”

“Would love to ride in Scandinavia… Eastern Europe… Northern Africa”

“We use Strava to work out the best routes”

“I would love to have access to route suggestions from local riders”

On Bikes:

“I hate the hassle and risk of taking my own bike”

“It’d be great to ride a better bike than mine for a week”

“I’d happily pay more to rent and ride a better bike”

“I want to be sure the bikes to rent are of high quality and well maintained”

“I’d want to know the actual bike brands and sizes available to rent”

On booking holidays:

“I really want to go on more cycling trips, but it’s hard to persuade the family”

“I prefer to just book everything independently”

“It’s often hard to gauge how bike friendly some accommodation is”

“Packages seem more expensive and restrictive”

“Help with luggage transfers is very desirable”

“Happy with basic accommodation, so long as there’s somewhere safe to store bikes, or you can keep them in your room”

“We tend to find specialist holiday operators through word of mouth… through the cycle club, or during socials at the end of sportives, not so much in magazines”

“When booking we consider how specialised it is for road cyclists and how nice the location is”

“The main reason for going sunshine, quality time with friends and family and seeing new places – in that order”

“I book everything online”

Taking bookings and payments

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When a customer wants to book then they will send you a booking request via the platform by clicking ‘Book offer’.

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When a customer sends a booking request, you will get an email notification immediately with a link to ‘Accept or Decline’ on the site:

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When you ‘Accept or Decline’ the request you have the option to leave the customer a message regarding the next steps to confirm their booking:

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When you accept the offer, the customer is notified immediately:

booking accepted

You are sent the customers contact details to get in touch to take payment direct:

Accepting bookings

Once you accept this then we will give you the customers email and phone number so you can complete the payment through your normal channels.

We will then issue a commission invoice. Payment will be due within 14 days of accepting the booking. Full details on these terms can be read here.

Quoting and Declining enquiries

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This article explains how to respond to customer enquiries on the site and boost your chances of getting more enquiries and bookings.


We understand that you to be flexible and personalised with your communication from the start. We’ve built our quoting system with this in mind.

Notifications

When a customer sends you an enquiry, you will immediately receive an email notification with some key information.

Click the blue ‘Reply or Decline Now’ button and you’ll be taken to the new enquiry in your Inbox in Manager, where you can send the customer a bespoke quote and message.

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Note: Replying to this notification email does not email the customer. Your initial offer should be done via Manager so that your product and quote can be included in your thread with the customer.

Quoting

Once in Manager, if you can help, click ‘Create Quote’ and confirm the product to offer the customer:
Quoting

Confirm the date and add the price breakdown.

You can add multiple lines to your quote to make it’s clear what’s included.
Screen Shot 2016-02-19 at 16.59.06We do the sums for you automagically.

You then add your personalised message and submit it to the customer:

Messaging

We notify the customer immediately with your quote and message with a link to view your product and company details on the site.

Making multiple offers

You can offer more than one product to a customer by clicking ‘Create another quote’ once you’ve submitted your first one. Add a second quote

Customers can then reply to you via the site or from within their email inbox:

The offer

Likewise, you can then respond to customers via the site or from your inbox:

Inbox replies

Declining an enquiry

If you can’t help a customer, please click ‘Decline…’ and leave the reason if you can.

Declining

Your reason for declining will be passed on to the customer. If a reason is not given a customer will receive an email like this:

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For information about taking bookings, please refer to the customer journey.


 

If you have any questions about anything please send them to support@muchbetteradventures.com.

Better photos = More bookings

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It’s a no-brainer that a great set of photos make can make the difference between a customer choosing to click ‘Book’ or leaving the page.

Customers use our site because they are in the mood to book an exciting trip or an escape so it’s important that the visuals on your products reflect this. It’s not surprising that the most popular products on our site have strong visuals.

Studies indicate that ‘70% of customers rely on photos’ to learn about a holiday. User testing that we’ve done have shown that it’s the first thing people look for when browsing their options and good images keep users far more engaged and encourage them to read more and enquire.

Good practice

As a minimum, if your products are accommodation-based they should:

  • Always include images of the outside the accommodation (covered in snow if it’s a ski product, and doused in sun for summer products)
  • Always include all rooms and bedrooms in the property
  • Always include all major features (eg. hot tubs, details)
  • Always include images of the service (eg. great pictures of your food)
  • Always include floorplans

Avoid

  • Uploading fewer than 5 images
  • Stretched or blurry images
  • Using stock imagery

How to check and change your photos

Head to your Products page in Manager and click ‘edit’. This will take you to a page where you can upload new photos and re-arrange them.

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Scroll down the page and click Add Images. You can then bulk drag and drop your files in.

In terms of order, we suggest putting your very best one first, followed by living rooms, any special features, then bedrooms, food and floorplans at the end.

Screen Shot 2016-02-19 at 13.50.19

Want new photos taken?

We’ve recently sent our resident photographer to some ski chalets with some great results.

Let us know if this is something you’d be interested in having new photos taken of your chalet and we can help arrange this.


If you have any questions about anything please send them to support@muchbetteradventures.com.

Managing your products

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This article explains how to add and edit the holidays that you sell on Much Better Adventures. 


Your holidays are sold as ‘Products’ which are created for you on request using your website and details you send us when you first join the site.

Please let us know when you’ve added new holidays so we can keep you profile up to date.

There is currently no way to add a new product from within Manager. To add a new product, simply email us and we’ll do it for you.

Everything to do with your products is entirely editable by you.

To access your products go to Manager and click ‘Products’.

Products

Then click ‘Edit’ on the products you want to make changes to

edit

You can then enter each field for your product to make changes

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Don’t forget to click ‘Save’ at the bottom of every page that you make changes to and then ‘Preview’ when you’re done to make sure you’re happy with how it’s all being presented on the site.

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If you have any questions about anything please send them to support@muchbetteradventures.com.